FAQ Page

Frequently Asked Questions

Hanoi Bike Tour offers 24/7 customer support. We are committed to responding to you promptly and efficiently.

Requirements for Visa

Question 1: I heard that Vietnam offers visa exemptions. Do I qualify?

From August 15, 2023:

  • Vietnam’s Unilateral Visa Exemption for 45 Days: Vietnam officially grants a 45-day visa exemption from the date of entry, regardless of passport type or entry purpose, for citizens of 13 countries: South Korea, Japan, Russia, Sweden, Finland, Norway, Denmark, the UK, France, Germany, Spain, Italy, and Belarus.
  • Vietnam’s Bilateral Visa Exemption for 30 Days: Vietnam grants a 30-day visa exemption for citizens of Thailand, Cambodia, Malaysia, Indonesia, Singapore, and Laos. For the Philippines, the exemption is 21 days, and for Myanmar and Brunei, it is 14 days.

Question 2: I am an overseas Vietnamese visitor. Do I need a visa?

Currently, the Vietnamese government has implemented a visa exemption policy for Vietnamese people living abroad. Accordingly, overseas Vietnamese with foreign passports, documents proving their Vietnamese origin, and some other required papers can enter Vietnam with a visa exemption certificate instead of a visa

Question 3: Procedures for Applying for a Vietnam Tourist Visa for Foreign Entrants

Conditions for entering Vietnam for tourism purposes:

  • Passport valid for at least 6 months
  • Not subject to entry bans or restrictions into Vietnam.

Visa issuance procedures by the travel company for foreign visitors entering Vietnam:

The travel company, possessing a full travel permit and suitable tour routes, prepares visa applications for foreign tourists for tourism purposes by obtaining approval letters for visa issuance for foreigners at border checkpoints or Vietnamese diplomatic missions abroad (Embassies or Consulates of Vietnam)

Question 5: How is the procedure for extending tourist visas for foreigners staying in Vietnam?

The simplest way to apply for a Vietnam visa is through the electronic visa (E-visa Vietnam) system. Foreigners can access the website of the Vietnam Immigration Department to complete the online visa application process by filling in the required information and paying the prescribed fees. The Immigration Department will provide the result online, and foreigners can either print it out or save it on their mobile devices. Upon arrival at the designated port of entry, foreigners present their passports along with the visa document for inspection and entry permission.

Trip Planning

Question 1: When is the best time to visit Hanoi Capital?

Autumn is perhaps the most beautiful season in Hanoi. Coming to Hanoi during this season, you will have the chance to admire the golden rays of sunlight shimmering, casting a magical glow over the streets and alleys. The autumn sun in Hanoi exudes a graceful beauty akin to a young woman in her twenties.

Question 2: Is there a particular time of the year I should steer clear of traveling in Vietnam?

The period between June and August is typically the peak of Vietnam’s hot and humid summer, with temperatures often reaching uncomfortable levels, particularly in central and southern regions. Additionally, this time coincides with the rainy season, which can lead to frequent downpours and flooding in some areas, affecting travel plans. Therefore, if you prefer milder weather and wish to avoid potential disruptions due to heavy rainfall, it may be best to plan your travels outside of these months.

Read more: Weather and Climate in Vietnam

Question 3: Do I need to pay immediately after making reservation?

No. We will send you an email to confirm all services

Question 4: What are the best locations for Honeymoon tours?

The best destinations for honeymoon are Halong Bay, Hoi An, Sapa, Dalat, Ho Chi Minh City (Saigon)

Question 5: What benefits come with booking your package?

Booking our travel packages offers you time and effort savings in planning, ensures your safety, and includes special discounts and activities.

Question 6: How far in advance should I make reservations?

We recommend aiming to book your trips at least 2-3 months ahead to ensure better availability and pricing. While last-minute bookings are feasible, they often come with limited choices and higher expenses. It’s essential to consider your destination, travel itinerary, and personal preferences when booking a tour. Consulting with a travel agency early not only ensures more options but also allows for greater customization of your trip.

Question 7: Is there any conflict in Vietnam?

Vietnam is currently not experiencing any significant conflicts. They have maintained peace for over 50 years and are committed to resolving conflicts through peaceful means.

Bicycle Rental

Question 1: What is the rental price?

  • The rental price for a Trek Marlin 6/7 is $10 per day, which is approximately 250,000 VND per bike per day.
  • The rental price for a Trek Marlin 5 is $8 per day, which is approximately 200,000 VND per bike per day.
  • Touring or Gravel Bike is $15 per day.

Question 2: What do we need to rent bicycles?

  • To rent bicycles, you typically need a valid form of identification, such as an ID card or passport, to verify your identity.
  • Some rental services also require a security deposit, which is refunded upon returning the bicycles in good condition.

Question 3: Will the bicycle be suitable for my height?

Our bicycle rental service provides a range of bicycle sizes tailored to accommodate various heights, guaranteeing that customers can find the perfect fit. Our team is on hand to help select the right bicycle size based on the customer’s height, ensuring comfort and safety throughout the rental duration.

Question 4: Are accessories like helmets, locks, or bags available?

Certainly, we offer accessories like helmets, locks, and handlebar bags, and these items are provided at no extra cost when you rent a bike from us.

Question 5: What payment methods do you accept? Do you take card payments?

Yes, we accept card payments as one of our payment options.

Question 6: Is there assistance from staff in case of any problems during bicycle rental?

Our staff is ready to assist you with any issues that may arise during your bicycle rental. Please don’t hesitate to reach out to our hotline or WhatsApp at +84 918 889 981 for further support.

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